Privacy Policy

At Kovacs Plumbing and Heating (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us when you request a quote, book an appointment, or contact our team in Chilliwack and the Fraser Valley. This Privacy Policy explains what we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information in two ways:

Information you provide

• Full name
• Phone number
• Service address (street, city, province, postal code, and country)
• Project details and the plumbing or heating work you need
• Any notes or emergency details you include

Information collected automatically

• IP address, browser type and version, device type, and operating system
• Pages viewed, referring pages, and general website usage data
• Approximate location derived from your IP address

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide an accurate plumbing or heating estimate
• Schedule, dispatch, and perform services at your property
• Contact you by phone call or SMS text message regarding your service, scheduling, and emergency dispatch
• Provide ongoing customer support, warranty, and follow-up
• Improve our website, services, and customer experience
• Meet legal, accounting, and record-keeping obligations

3. SMS & Telephone Communication Consent

By submitting your information through our quote request form and checking the authorization box, you expressly authorize Kovacs Plumbing and Heating to call and text the number provided for marketing, promotional, and transactional purposes, whether automated or manual. Message frequency varies; message and data rates may apply. You may text STOP at any time to unsubscribe and HELP for help. Providing consent is not a condition of purchasing any goods or services.

4. Legal Basis & Compliance

We collect and use your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s applicable privacy laws, based on your consent and our legitimate business need to deliver the services you request.

5. Third-Party Service Providers

We use CRM and communication infrastructure to manage inquiries, scheduling, and follow-ups. Your information may be processed and stored by these providers, which may be located in the United States. You can review our communication provider’s platform-level privacy policy at leadconnectorhq.com/privacy-policy. We never sell, rent, or trade your personal information to third parties.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies for essential functionality, analytics, and to remember your preferences. You can control or delete cookies through your browser settings; disabling them may affect some features of the site.

7. Data Retention

We retain personal information only as long as necessary to provide the services you requested, meet legal or accounting requirements, or resolve disputes. When no longer needed, we securely delete or anonymize it.

8. Data Sharing & Disclosure

We share information only with service providers acting on our behalf under confidentiality obligations, or when required by law, court order, or to protect our rights, safety, or property. We do not sell your personal information.

9. Data Security

We use reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Restrict or object to certain processing
• Withdraw SMS or phone consent at any time (text STOP)
• Opt out of marketing communications

To exercise any of these rights, call us directly at +1 (778) 551-2080.

11. Children’s Privacy

Our services and website are not directed to individuals under 19 (the age of majority in British Columbia). We do not knowingly collect personal information from children. If you believe we have, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and the “Last updated” date above reflects the most recent revision.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us by phone at +1 (778) 551-2080. We’re available 24 / 7 / 365.